Frequently Asked Questions
Everything you need to know about your Assouline FR experience
What are the standard shipping times for orders within France?
Standard shipping within France typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy for luxury books and items?
We accept returns within 14 days of receipt, provided the items are in their original, unopened shrink-wrap and pristine condition. Please contact our support team to initiate a return request.
Do you offer international shipping outside of the EU?
Yes, we ship to most international destinations. Shipping costs and delivery timelines vary by country and will be calculated automatically at the checkout stage.
Which payment methods are accepted on your store?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.
Can I include a personalized gift message with my purchase?
Absolutely. During the checkout process, you will have the option to add a complimentary gift message which will be printed on an elegant card and included with your order.